Casino / Mobile
These Terms & Conditions set out what you agree to when you create and use a pgjill account, including how we handle transactions made through GCash, InstaPay and PESONet. Availability is subject to local law and applies only in eligible regions — read each section so you know exactly where you stand before your first session.
By opening an account on pgjill, you enter into a binding agreement with us on the terms set out here. These terms govern every action taken under your account — browsing the lobby, placing wagers, requesting withdrawals and contacting support. They apply whether you access the platform through a mobile browser or a desktop connection. For transactions specifically, the terms describe how wallet-based rails work within your account. When you top up using GCash, the amount credited is subject to the limits and verification steps shown at the deposit screen. Withdrawals processed through InstaPay and PESONet are governed by the same account-level rules, and the current status of any pending transfer is visible in your account wallet history. We update these terms when our policies change. The version dated at the bottom of this page is the version in effect. Continuing to use the platform after an update is posted means you accept the revised terms. If any section is unclear, reach out through the support channel listed in this page before proceeding — we'd rather answer a question early than have a misunderstanding affect your account later. Access to pgjill depends on local law and is available only where permitted in your region.
Not everything visible inside the platform falls under a single rule set. This section draws clear lines so you know which terms govern which part of your experience — from logging in to requesting a withdrawal through InstaPay.
All login activity, session management and account-level settings fall squarely under these terms. This includes the steps you take to verify your identity, change your password and maintain your account in good standing across mobile and desktop sessions.
Deposits made through GCash and withdrawals processed via InstaPay or PESONet are covered here. The specific limits, processing steps and wallet-verification requirements shown at the transaction screen form part of these terms by reference.
Game titles available in the lobby — including content from PlayStar, JDB, Pragmatic Play and PG Soft — are governed by individual game rules shown before each session starts. Those rules sit alongside these terms, not inside them.
Payment networks such as GCash, InstaPay and PESONet operate under their own provider terms. We are responsible for how transactions are initiated and recorded on our side; each network's own policies govern what happens on theirs.
These terms are not one-sided. Several concrete steps are available to you at any point after you create an account. You can review your full transaction history — deposits, withdrawals and any pending transfers — directly in the wallet section after login; no request is needed to see your own records. If a detail on your account profile is incorrect, the account settings page lets you update it, though changes to identity-verified fields may require you to submit supporting documents through the support channel. Questions about how a specific term applies to your account can be directed to our support team, and we aim to respond with a clear, specific answer rather than a copy of the policy. If you believe a transaction has been recorded incorrectly, you can flag it through the in-account dispute path shown in your wallet history. We keep a record of every query you raise so you can follow up if needed.
Your full account history — every deposit and withdrawal, including GCash and InstaPay transactions — is available in the wallet section after you log in. No separate request is required to access your own data.
Standard profile fields can be updated from account settings. For identity-verified fields, follow the document submission steps shown in the support channel — changes to those fields are processed once verification is confirmed.
Any term you find unclear can be sent directly to our support team. We respond with a specific answer tied to your account situation, not a generic reference back to this page.
If a deposit or withdrawal entry in your wallet history does not match what you expect, use the dispute path shown alongside that entry. Our team will review the transaction record and respond through the same support thread.
If any section of these Terms & Conditions raises a question before or after you create an account, reach out through one of the channels below. We handle policy queries separately from general account support so you get a direct, considered answer.
Open the chat widget from any page inside your account. This channel is available for both general account queries and specific questions about how a term applies to your wallet or transaction history.
For detailed policy questions — including disputes about a GCash deposit or a PESONet withdrawal entry — email our support address listed on the Contact page. Include your account reference so we can pull the relevant records.
The Help Centre inside your account dashboard holds written answers to the most common policy questions, including how transaction terms interact with your wallet balance and how to read your account history.
Knowing how we manage your account data is part of understanding what you agree to. These points describe our actual practices — what we store, how we secure it and how you interact with it.
We keep transaction records — including GCash deposits and InstaPay withdrawals — for as long as your account is active and for the period required by applicable regulations. The retention period is described in our Privacy Policy, linked in the footer.
Cookies help us maintain your session across pages and remember your lobby preferences. You can adjust cookie settings through your browser at any time. Disabling session cookies may affect how the account dashboard loads on your device.
Your account is protected by a password you set, and we do not store it in readable form. If you suspect unauthorised access, the account settings page has a password-change option; for anything more serious, contact support immediately through live chat.
If you want to request a correction to how your data is recorded, or ask about the basis on which we process it, email the address on the Contact page with your account reference. We will confirm receipt and respond within a reasonable period.
These are the questions we receive most often about how the Terms & Conditions work on pgjill. Each answer is specific to the policy as written — not a generic explanation.
Yes. Every transaction initiated through your account — whether a GCash deposit or an InstaPay or PESONet withdrawal — is governed by these terms. The specific limits and verification steps for each method are shown at the transaction screen and form part of the agreement.
A pending withdrawal is processed under the terms in effect when it was submitted. Updates to the terms take effect for new transactions after the revised version is posted. Your wallet history records the date each transaction was initiated, so the applicable version is always traceable.
Your transaction records are available directly in the wallet section after you log in — no formal request is needed. If you need a structured export or a specific period's records for an external purpose, contact support via email with your account reference and the date range required.
Standard fields — contact details, preferred currency display — can be updated from account settings. Identity-verified fields require document submission through the support channel. Once your documents are reviewed, the change is applied and confirmed by email to your registered address.
Access depends on local law and is available only in eligible regions where the platform is permitted. We do not claim availability in regions where local law restricts it. Check the eligibility note shown during account registration to confirm whether access applies in your area.
Open your wallet history, locate the entry in question and use the dispute path shown alongside it. Include a brief description of the discrepancy. Our team will review the transaction record — including the payment network confirmation from GCash, InstaPay or PESONet — and respond through your support thread.