Casino / Mobile
These terms set out how pgjill operates, what you agree to when you open an account, and how we handle the obligations between us. Availability of our services depends on local law and is accessible only where eligible under your region's rules.
When you access our platform and open an account, you enter into an agreement with us under the terms published here. These terms cover how we collect and use account data, how transactions are recorded — including those made through GCash, InstaPay and PESONet — and the conditions that apply to your continued use of the service. Access to our platform is subject to the laws and regulations that apply in your region. We do not represent that our services are available or lawful in every jurisdiction; it is your responsibility to confirm that local law permits access before you proceed. We update these terms when our service or regulatory environment changes. The version displayed on this page is the current one; checking back here is the way to see whether anything has changed since your last visit. Where a term is ambiguous or disputed, we will apply the interpretation that is consistent with our operating intent as described in these pages. If you have questions about any clause, you can reach our support team through the contact paths shown further down this page. We aim to keep the language plain so that every part of this policy is clear without needing legal training to read it.
Transaction records for GCash deposits and withdrawals are logged to your account wallet and accessible from your transaction history after login.
InstaPay transfers are subject to the processing conditions of your sending bank; our policy records the instruction from the moment we receive it.
PESONet withdrawal requests are governed by network batch schedules; our obligation begins at the point we release the instruction to the network.
Service availability depends on local law and eligible regions within the Philippines. Open your account only if access is permitted under the rules that apply to you.
Not every aspect of your experience falls under the same policy clause. Understanding the scope helps you know which section to refer to when a question comes up — whether that is about your account, a transaction record, a piece of site content, or a service provided by a third party outside our control.
This policy applies in full to your registered account: login credentials, session activity, wallet balance and the records we hold about your use of the platform. Changes to your account details are governed by the account section of these terms.
Deposits and withdrawals made through GCash, InstaPay or PESONet fall within this policy once we receive the instruction. The sending institution's own terms govern the portion of the transfer that occurs outside our platform.
Game content supplied by studios such as PG Soft and Pragmatic Play is governed by the terms each studio publishes alongside their titles. We make those titles available; the studio's own rules apply to the game mechanics and outcomes within each session.
Links or services that direct you away from our platform are outside the scope of this policy. We hold no responsibility for the terms, data practices or conduct of external sites or services you access independently of your pgjill account.
You have concrete steps available to you at any point in your account relationship with us. Reviewing your transaction history is straightforward — log in, navigate to your wallet section and the full record of deposits and withdrawals, including those made through GCash and InstaPay, is listed there with timestamps. If any detail in your account profile is incorrect — name, contact email or linked e-wallet — you can correct it directly from the account settings screen. Where a correction requires verification, the fields and instructions for that process are shown on the same screen. You do not need to contact support for routine profile edits; the settings page handles them. For questions that go beyond what the account screen can resolve — a disputed transaction record, a policy clause you want us to clarify, or a request to understand what data we hold against your account — our support team is the right path. Every question submitted through support is logged and traceable, so you have a reference point if you need to follow up.
Your full transaction history — including GCash and InstaPay entries — is available in your account wallet after login. Each entry shows the amount, method and timestamp as we recorded it.
Personal details and linked e-wallet references can be updated in account settings. Where identity verification is required, the screen shows the specific fields and documents we need.
If a clause in these terms is unclear, submit your question through our support channel. We will respond with a plain-language clarification tied to the specific clause you raised.
For disputed records or account access issues, contact us through the support paths on this page. Every request is logged with a reference number you can use to track progress.
Three contact routes are available for policy and account questions. Use the one that suits the urgency and nature of your question — live chat for fast account queries, email for detailed policy requests, and our help centre for self-service answers to published clauses.
Start a live chat session from any page after login. Use this for account access questions, transaction record queries and urgent policy clarifications where you need a response while your session is open.
Send a detailed policy or data request by email. Include your account reference and the specific clause or transaction you are asking about. Email is the right path for formal requests that require a written response.
Our help centre publishes answers to the policy questions we receive most often — account data, transaction records, eligibility conditions and how we handle changes to these terms. Check there first for published answers.
Knowing how we manage the data attached to your account is part of understanding the full scope of these terms. We hold account data only for as long as it is necessary to operate your account and meet any retention obligations that apply to us. You can request a summary of what we hold by submitting a data request through email support; we will respond within the period stated in our published retention schedule, which is available in the help centre.
We use cookies to keep your session active and to record your account preferences across visits. The cookie settings screen, accessible from your browser, lets you review and adjust what is stored on your device.
Your account is protected by password authentication. If you suspect unauthorised access, change your password immediately from account settings and contact live chat. We do not store full payment credentials on our servers.
We keep transaction records and account data for the period required by applicable regulations. After that period, data is removed from active systems. The current retention schedule is published in the help centre.
To request a change to how we process your account data, email support with your account reference and the specific change you are requesting. We will confirm receipt and respond with our assessment of the request.
These are the questions we hear most often about our policy, user rights and how this agreement works in practice. If your question is not covered here, email support or start a live chat session from within your account.
Yes. Once we receive a deposit or withdrawal instruction from GCash, InstaPay or PESONet, it falls within our policy. The portion of the transfer that happens inside the sending institution — before it reaches us — is governed by that institution's own terms, not ours.
Access depends on local law and the eligible regions defined under applicable regulations. It is your responsibility to confirm that the service is permitted under the rules that apply to your location before opening or using an account.
Submit a data request by email with your account reference. We will respond within the period stated in our published retention schedule, which you can read in the help centre. Transaction records are also visible directly in your account wallet after login.
The version shown on this page is always the current one. We do not send individual notifications for every update, so checking this page when you have a policy question is the way to confirm whether anything has changed since your last visit.
Links to external sites, third-party services you access independently and the game rules published by studios such as PG Soft and Pragmatic Play fall outside our policy scope. Each of those parties publishes their own terms, which govern their portion of the service.
Start with your wallet history after login to confirm the recorded amount, method and timestamp. If the record does not match what you expected, contact live chat or email support with your account reference and the transaction details. Every dispute is logged with a reference number.